Contact Us

We’re Here to Help

For questions about products, orders, shipping, returns, or wholesale purchases, please contact us using the information below.

Customer Support

Email:
chovy0311@gmail.com

For faster assistance with an existing order, please include your order number in your message.

Product Questions

If you need help confirming a product before ordering, please include:

• product model or SKU
• intended lawful application
• relevant compatibility information
• photos or other details where helpful

We will provide information based on the product data available to us.

Order & Shipping Support

For questions about an existing order, please provide:

• order number
• name used for the order
• email address used at checkout
• a brief description of your question or issue

Returns & Refunds

Please contact us before returning any product.

Do not send a return to the sender address shown on the original shipping label unless we specifically instruct you to do so.

Once a return request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Please review our Return & Refund Policy for full details.

Wholesale & B2B

We welcome inquiries from professional customers, locksmith businesses, dealers, distributors, and other qualified commercial buyers.

For wholesale inquiries, please provide:

• name
• company name
• country or region
• email
• products or models of interest
• estimated quantity
• message or purchasing requirements

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Response times may be longer during weekends, public holidays, or periods of unusually high inquiry volume.